Daikin is the world's number one air conditioner manufacturer. Many people probably remember their air conditioners along with the character "Pinkun" heard in their commercials. What about their actual performance? Searching online for reviews reveals an excellent reputation. Why is user satisfaction so high? We spoke directly with Mr. Gumpei Morigami from the Business Strategy Office while looking at an actual air conditioner.

--Looking at online reviews and so on, Daikin air conditioners receive high praise from users. What do you consider to be the particularly excellent points of Daikin air conditioners?---

There are largely three points. The first is "the unique swing compressor at the heart of the air conditioner." "Yes, only Daikin uses a swing-type compressor in the heart of the air conditioner, located in the outdoor unit. This swing-type has less wear and tear, so its durability is high. Also, the compressor rotates at a very high speed until it reaches the set temperature, but once the set temperature is reached, it only needs to maintain the room temperature, so it rotates slowly. Daikin is extremely strong at this low-speed rotation."

---Could you please explain what it means to be strong at low-speed rotation? ---

Normally, with a swing type, the slower the rotation, the more "pressure leakage" occurs, where the compressed refrigerant moves to other areas. This results in wasted cooling power, meaning it's less efficient at cooling for the electricity consumed. With the swing type, there is less pressure leakage of refrigerant, so it can maintain room temperature while suppressing power consumption.

---"Gentle operation" is an interesting expression. It's very easy to understand.

Yes, the compressor, which allows for efficient and waste-free operation, is the first point I'd highlight as an excellent feature of our air conditioners. The next characteristic of Daikin air conditioners is their "cleanliness."

---Could you elaborate on what "cleanliness" specifically refers to?---

Actually, Daikin's air conditioner filters are quite fine-meshed. They effectively catch airborne dust, allowing clean air to be sent out from inside the air conditioner. Furthermore, we have equipped our units with Daikin's unique "Streamer" clean technology. This technology is also used in our air purifiers and utilizes the decomposition power of streamer discharge to suppress mold and allergens, thereby cleaning the air.

---I had no idea it had an air purification function! It's such a bonus that the air gets cleaned just by operating the air conditioner.---

Finally, the third characteristic I'd like to mention is "peace of mind and safety." As a manufacturer, it's natural to deliver reliable products from manufacturing to sales, but in our case, we also provide thorough "after-sales support."

---So it's not just about the safety and reliability of the product, but also the peace of mind and safety that comes with continued customer care even after purchase.---

Yes. First, Daikin's contact center is available 24 hours a day, 365 days a year. We have 71 bases nationwide. Therefore, if you call about an air conditioner problem, you won't have trouble getting through. Being able to consult quickly is our strength.

---Indeed, when an air conditioner breaks down in mid-summer, users are helpless if they can't get through on the phone or repairs don't come for days, even though they want to consult quickly. Perhaps after-sales support should be considered as important a function as the product's features and performance.---

This time, we've discussed the features of Daikin air conditioners. Next, we'll ask about Daikin's unique energy-saving mechanisms and their secrets.